Privacy notice

1. Information you send

The project enquiry form asks for your name, email address, project type and description. You may also provide a company name and upload an optional attachment, such as a sketch, image, technical drawing or CAD file. Please avoid sending personal or confidential information that is not necessary for your enquiry.

2. Purpose and legal basis

Innovicad uses the information to understand your request, answer questions, prepare a quotation and, if applicable, discuss or perform agreed engineering services. Processing related to a quotation or contract may be necessary for steps requested before entering into a contract or for performing that contract (Article 6(1)(b) GDPR). Other ordinary business correspondence may rely on legitimate interests in responding to requests and maintaining business relationships (Article 6(1)(f) GDPR). Legal retention obligations may also apply to records of completed transactions.

Submitting an enquiry does not subscribe you to promotional email. Innovicad does not use your uploaded CAD files as public portfolio material without permission.

3. Form processing and third parties

The contact form sends the information and any attachment through the third-party service FormSubmit, which forwards the enquiry to innovicad@gmail.com. FormSubmit states that form submissions are retained in its service for 30 days, and that uploaded attachments are not available through its submissions API. Its ownprivacy informationdescribes its processing separately. Your email service also receives the enquiry. FormSubmit may present a Google reCAPTCHA verification step to prevent spam, which involves Google's own handling of technical data.

The website uses third-party infrastructure for hosting and may load resources such as Google Fonts. Technical requests to these services can include network information, such as an IP address. These providers may process data in other countries, subject to their own arrangements. We can provide further information about relevant providers on request.

Sensitive engineering files: Do not send trade secrets, confidential drawings or restricted technical information through the standard web form without discussing a suitable transfer method first. Email Innovicad to arrange how such files should be shared.

4. Retention and protection

Innovicad retains enquiry correspondence only while it is reasonably needed to respond, manage a potential or ongoing customer relationship, resolve disputes or comply with applicable record-keeping duties. Retention may therefore differ for an unanswered enquiry, an active project and accounting records. You can request information about a specific record or ask us to delete it where there is no overriding reason to retain it.

We take reasonable steps to limit access to correspondence and project files. No online form or email transmission can be guaranteed to be risk-free.

5. Your rights

Depending on the circumstances, you may request access, correction, erasure, restriction or portability of your personal data, and object to certain processing. Please contactinnovicad@gmail.comwith your request. You may also lodge a complaint with the Dutch supervisory authority, the Autoriteit Persoonsgegevens.

6. Updates and contact

This notice may be updated as the website and its service providers change. For enquiries about this notice or personal information, contactinnovicad@gmail.com.